Managing the Emotional Homeowner helps the professional remodeler manage the customer relations of his or her business. Lupberger explains how to understand your customers' fears during the disruption and expense of remodeling. You will learn techniques on how to deal with homeowner upsets, how to systemize your communications, and how to turn a crisis situation into an opportunity to create a happy customer who will be your strongest referral. The price includes Priority Mail shipping and handling.
The Home Asset Management Plan is a step by step plan to introduce a concierge service model to your customer base. The Home Asset Management Plan (HAMP) is a new and unique program that takes a comprehensive view of a customer’s home and property from the top down. HAMP is designed to be a full service program that meets the total needs and desires of a unique segment of the market.
Quick-Start Guide and CD, How To Manage A Successful Remodeling Company Manual, Employee Manual, Safety Manual, Book of Forms, and Trade Contractor Guidelines.
Remodeling Turnkey Business System Gold Package.
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