The Homeowner Emotional Roller Coaster

If you have been involved with building for any amount of time, I’m sure you understand your trade.  What I also find is that we need to know more than understanding our building trade and how it works.  I say this because when we sell a project, we not only sell a job, but we also sell an experience.  One of the jobs we have besides running the project, is managing the homeowner.  Successful contractors manage the homeowner experience every step of the way.  One of the best things you can do with customers is to create realistic expectations.  If they have been watching Extreme Home Makeover, they may or may not understand how challenging a remodeling project can be.

To assist you with this, I created the Homeowner Roller Coaster.  The handout is a tool I use to demonstrate the ups and downs of a remodeling project.  It’s a wonderful conversation starter, and makes most homeowners laugh.  This is a good start for a sometimes difficult conversation.  If you would like a copy of the Homeowner Roller Coaster to use in your own company, please click on the link below.  Many contractors use this to help manage the homeowner experience, not only before the project starts, but as a “check-in” after work has begun.  It’s a wonderful handout and tool.  Please take advantage of it.

The Homeowners Emotional Roller Coaster

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